I actually had to call the company to find out what was taking so long for my order to actually ship. I emailed the company numerous times through their website, no response. Finally I found a number to call. The lady I spoke with was very nice and helpful, she apologized for the delay but stated that she did know why there was delay. I got the hat in like three days. BUT when I finally got it the box was completely destroyed and the hat was crushed. Once again I called and was instructed to send them an emailed with the pictures and the videotape that I took of the box and the hat. She took my number and said they would review and get back with me. I have yet to here anything back from them.
