Making A Return
Return Policy
If for any reason you are not happy with your purchase, you can initiate a return within 7 days of your package being delivered once it meets our exchange requirements. Our policy does NOT allow any refunds. We provide store credit once it has met our exchange requirements. If 7 days have gone by since your package was delivered, no returns/ exchanges will be accepted.
A restocking fee of 20% will be applied and the difference will be provided on a store credit ONLY.
To be eligible for an store credit, your item must be unused and unwashed and in the same condition that you received it. We do not accept merchandise that has been worn, washed, damaged, soiled, and without clothing tags. Merchandise must be in a condition ready for resale.
Items must also be in the original packaging. Merchandise must have all tags (including hangtags) attached. "Final Sale" items cannot be returned.
Non-exchangeable items include:
Sale items, Gift cards, Accessories, Intimates, Body suits, Formal dresses.
Customer is responsible for shipping fees to send the order back.
Shipping fees are non refundable and will not be included in the store credit amount.
Our team carefully inspects all items before shipping. Therefore, it is highly unlikely for our customers to receive damaged merchandise. All returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your store credit.
If you are approved, then your exchange will be processed and store credit will be issued within seven business days.
We reserve the right to refuse any exchange that does not meet our requirements including but not limited to any signs of wear, the smell of fragrances and smoke.
We are not responsible for lost or damaged packages. We do not ship damaged merchandise and we do not accept damaged merchandise. If you item was damaged during transportation or for any delivery issues please contact the shipping company indicated in your tracking and provide them with your tracking number for assistance.
Sending Your Return
Once the above criteria has been met, email us at customerservice@cutelycovered.com to notify us of the exchange. Return should then be sent to:
Cutely Covered
P.O. Box 172
Port Chester, New York 10573
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please include your original packing slip so we know who you are. If your original packing slip has been misplaced please include a note including your full name and/or order number and indicate if you'd like to exchange an item for a different size or receive merchandise credit. If it's not indicated or the size you're requesting for the exchange is unavailable a merchandise credit will be issued in the form of a gift card.